Getting Help and Reporting Issues

When you contact Plotly’s support team about a new issue, we recommend including the following information if possible:

• A support bundle

• A complete description of the problem

• Steps to reproduce the problem

  • Actual results of the steps

  • Expected results of the steps

  • How often does the failure occur?

• Where is Dash Enterprise installed? (Cloud provider? Your own hardware? A VM? A test environment?)

• What OS and version is used on Dash Enterprise's server? (e.g. Ubuntu 18.04.1 or CentOS 7.5)