Dash Enterprise Administration
4.3.2
4.3.2
  • Changelog
  • Installation
    • Capacity Planning
      • Dash Enterprise Single Server
      • Dash Enterprise for Kubernetes
    • Before you install
    • Dash Enterprise Single Server
      • Installation on cloud provider
      • On-premise installation on own server
      • Fully offline installation
    • Dash Enterprise Kubernetes
      • Amazon Web Services resource prerequisites
      • Google Cloud Platform resource prerequisites
      • Microsoft Azure resource prerequisites
  • Configuration
    • Set up your Server Manager
    • Run preflight checks
    • Configure basic settings
    • Authentication settings
      • Built-in local authentication
      • LDAP authentication
      • SAML authentication
    • Dash Enterprise Kubernetes additional required configuration
    • Configure optional settings
    • Add SELinux permissions to mapped directories
    • Other options and customizations
    • Using Snapshots & Backups
    • Running and logging into Dash Enterprise
    • Next steps
  • Advanced Configuration
    • General troubleshooting and problem solving
      • Dash Enterprise Kubernetes
    • Load balancer configuration
    • Reverse proxy setup instructions
    • Docker storage driver requirements and considerations
    • Import an LDAPS certificate from Active Directory into Dash Enterprise
    • Transfer Dash Enterprise to a new server
    • Sync license changes
    • Change channels for an upgrade
    • Admin panel reference
    • Configure Dash Enterprise to use common SAML IdPs
      • Active Directory Federation Services (AD FS)
      • PingFederate
      • Okta
    • Configure Dash Enterprise to use common LDAP IdPs
      • Okta
  • Upgrade
    • Prepare for the upgrade
    • Upgrade
      • Dash Enterprise Single Server
      • Dash Enterprise for Kubernetes
    • After the upgrade
  • Advanced Troubleshooting
    • Dash Enterprise Architecture and Internals
    • Navigating the System
    • Navigating the Support Bundle
    • Getting Help and Reporting Issues
    • Troubleshooting Specific Issues
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  1. Advanced Troubleshooting

Getting Help and Reporting Issues

When you contact Plotly’s support team about a new issue, we recommend including the following information if possible:

  • A support bundle

  • A complete description of the problem

  • Steps to reproduce the problem

    • Actual results of the steps

    • Expected results of the steps

    • How often does the failure occur?

  • Where is Dash Enterprise installed? (Cloud provider? Your own hardware? A VM? A test environment?)

  • What OS and version is used on Dash Enterprise's server? (e.g. Ubuntu 18.04.1 or CentOS 7.5)

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Last updated 1 year ago

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